How do I send back?

Exchange or complaint?

Would you like to make use of the statutory 14-day right of return and send back the ordered goods - without giving reasons? Or do you have a complaint? Then please proceed as follows:

• Please contact us by phone, e-mail or contact form before returning the goods so that we can process them free of charge.

• You will then receive all the necessary information from us, such as the return address (does not correspond to the home address) and return slip.

• We will check the goods and - if everything is in order - refund the amount you paid for the goods.

Have you had the goods for more than 14 days? Find out more about our 30-day satisfaction guarantee here.

Contact details

by phone: 0800-678 7997 (toll-free from Germany, Austria, Switzerland)

Mon.-Fri.: 8.00-17.00, not manned on public holidays in NRW.

If all lines are busy, please leave us a message and we will call you back as soon as possible.

by e-mail: info@feelgood-shop.com

We usually answer all inquiries within 1 working day.

via contact form:

We usually answer all inquiries within 1 working day.