General Terms and Conditions

Scope of application

These General Terms and Conditions apply to all orders placed via the Feelgood Shop (hereinafter: "online store").

Contractual partner and conclusion of contract

Contracts concluded via the online store are concluded with Feelgood-Shop B.V., Celsiusweg 25a, 5928 PR Venlo-Netherlands, The online store is aimed at consumers according to § 13 BGB, i.e. natural persons who act for a purpose that cannot be attributed to their commercial or independent professional activity, as well as entrepreneurs according to § 14 BGB, i.e. natural or legal persons or partnerships with legal capacity who act in the exercise of their commercial or independent professional activity when concluding a legal transaction.The presentation of the products in the online store does not constitute a binding offer, but a non-binding product catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending the binding order by using the "Back" button of your browser. As part of the order process, we also provide you with technical means in the form of a standard completeness and plausibility check (check whether all mandatory fields have been filled in and whether the characters entered match the corresponding mandatory field), which you can use to recognize input errors. By clicking on the "BUY NOW" button, you place a binding order for the goods in the shopping cart. Confirmation of receipt of the order will be sent by e-mail. This e-mail confirmation does not constitute a purchase contract. A purchase contract is concluded either by expressly accepting the order or by shipping the ordered products. If the offer is not accepted within 10 working days, this constitutes a rejection of the offer.

A binding contract can also be concluded beforehand as follows:

• If you have chosen the payment method prepayment, the contract is concluded at the time of receipt of our request for payment
• If you have chosen the payment method PayPal, the contract is concluded at the time of your confirmation of the payment instruction to PayPal.

The language available for the conclusion of the contract is German. We save the text of the contract and also send you the order data and our GTC by email after an order. You can also view and download the GTC at any time via the online store. The products are only sold in normal household quantities. This restriction applies both to the number of products ordered in one order and to the total number of products ordered when placing multiple orders for the same product.

Registration and user account

You can create your own user account for the online store. To register, the mandatory fields on the registration form must be filled in completely and correctly. The registration requires our confirmation to be effective. After successful registration, a non-transferable user account will be created for you.

Personal access data must be kept protected from access by third parties. Should third parties nevertheless gain knowledge of your access data, you must notify us immediately and change your access data. You must also ensure that the data you provide is up to date. We reserve the right to delete user accounts that have been inactive for a period of 12 months.

Delivery conditions and payment methods

We only deliver to the delivery address specified by you by mail order. Other shipping methods, in particular collection of the goods by the customer, are unfortunately not possible. Shipping costs may be added to the indicated product prices. Any shipping costs are indicated when the products are displayed.

The following payment methods are available in our online store:

• Prepayment: If you select the prepayment payment method, we will send you our bank details in a separate e-mail and deliver the goods after receipt of payment. Payment is due immediately after conclusion of the contract, unless a later due date has been agreed.
• Credit card: Your credit card will be charged at the time we accept your order.
• Purchase on account: If you are a consumer, we offer you the payment method purchase on account ("Klarna invoice") in cooperation with Klarna AB(https://www.klarna.com/de/). Please note that Klarna Invoice is only available for consumers and that payment must be made to Klarna. The purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid within 14 days of receipt of the invoice without deduction, unless otherwise agreed. We reserve the right to carry out a credit check for purchases on account and to reject this payment method if the credit check is negative. You can find more information here: https://www.klarna.com/de/kundenservice/wie-funktioniert-der-kauf-auf-rechnung-mit-klarna/
• PayPal / Paypal Express: In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further instructions in the order process.
• Apple Pay: To be able to pay the invoice amount via the payment service provider Apple Inc, One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further instructions during the ordering process.
• Amazon Pay: To pay with Amazon Pay, you will be redirected to the Amazon website after selecting the payment method. You must be registered with Amazon or register in order to use this payment method. After you have entered your access data for your Amazon account on the Amazon page, select the delivery address and the payment method and confirm the payment instruction to us. Finally, you will be redirected back to our store where you can complete the order process. After placing the order, Amazon will ask us to initiate the payment.

Promotional and gift vouchers

Promotional vouchers

Promotional vouchers that are issued by us free of charge in the form of a code, e.g. as part of promotions with a specific validity period for all or only for certain products, and which cannot be purchased ("discount codes"), can only be redeemed in our online store during the specified period. Gift vouchers, which can also be purchased from us in the form of a code ("voucher codes"), can only be redeemed in our online store and expire according to the general rules. Discount codes and gift codes are hereinafter collectively referred to as "codes".

• Codes can only be redeemed before completing the order process. Subsequent offsetting is not possible. Only one discount code can be redeemed per order.
• When using a discount code, the value of the goods must be at least equal to the embodied value of the discount code. If the embodied value of the voucher code exceeds the value of the goods, the excess amount remains in the credit balance of the holder of the voucher code. Any remaining credit balance of a code cannot be paid out in cash.
• If the value of the code is not sufficient to cover the order, one of the other payment methods offered by us or a (further) voucher code can be selected to settle the difference.
• The value of the discount code will not be refunded if you return the goods paid for in full or in part using the discount code within the scope of your statutory right of withdrawal.
• The code is transferable. We can make payment with discharging effect to the respective owner who redeems the code in our online store. This does not apply if we have knowledge or grossly negligent ignorance of the non-authorization, legal incapacity or lack of power of representation of the respective holder of the code.

Gift vouchers

• Feelgood Shop gift vouchers can only be redeemed at www.feelgood-shop.com.
• The voucher, including any remaining balance, can be redeemed until the end of the third year following the year in which the voucher was purchased.
• The voucher can only be redeemed before completing the order process. Subsequent offsetting is not possible. Only one voucher can be redeemed per order.
• The voucher can only be used for the purchase of goods and not for the purchase of further vouchers.
• Voucher credit is neither paid out in cash nor does it bear interest.
• The voucher is transferable. The seller may make payment to the respective holder with discharging effect. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, legal incapacity or lack of power of representation of the respective holder.
• If the value of a voucher is not sufficient for the desired product, the additional charge can be made using any of the payment methods we offer, taking into account the value of the voucher.
• We reserve the right to redeem the voucher until the goods have been paid for in full.
• The voucher will not be refunded if the customer returns the goods paid for in full or in part with the voucher.

Retention of title

The delivered products remain our property until full payment has been made.

Protection of minors

Certain items in our product range belong exclusively in the hands of adults. We reserve the right to deliver these items, which are specifically marked in the product descriptions, only to natural persons of legal age with unlimited legal capacity and to request appropriate proof of age. The data required for the order, such as name, address, etc., must be provided completely and truthfully.

Warranty

The statutory warranty provisions apply to consumers. For entrepreneurs, the limitation period for claims for defects is one year from the transfer of risk, unless the defect was caused intentionally or by gross negligence or fraudulently concealed or a culpably caused defect caused injury to life, limb or health; the statutory limitation periods for the right of recourse according to §§ 445b, 478 BGB remain unaffected.

In the event of a defect, please contact us on 0800-678 7997. This has no detrimental effect on your statutory claims.

Liability

We are always liable to the statutory extent for claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of culpable injury to life, limb or health
• in the event of intentional or grossly negligent breach of duty
• in the event of warranty promises or the assumption of a procurement risk, insofar as agreed
• insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

Right of withdrawal

Consumers have a right of withdrawal. Entrepreneurs are not granted a voluntary right of withdrawal. The following regulations therefore only apply to consumers.

Cancellation policy

1. 1. Sample withdrawal form

Expiry of the right of withdrawal

The right of withdrawal expires for contracts for sealed goods if these are not suitable for return for reasons of health protection or hygiene. For these contracts, the right of withdrawal expires when the seal has been removed after delivery.

Additional 30-day satisfaction guarantee

We grant consumers - irrespective of the statutory 14-day withdrawal period - the right to return ordered goods to us within 30 days of receipt. If the goods have already been opened, please state the reason briefly.

Please only send products after contacting us in advance, otherwise we will not be able to cover shipping costs. You can find more information here

Online dispute resolution

The European Commission provides a platform for online dispute resolution (OS) in accordance with Art. 14 para. 1 ODR-VO at http://ec.europa.eu/consumers/odr/.

We are generally prepared to participate in the procedure for alternative dispute resolution in consumer matters in accordance with Section 36 VSBG.

Consumers have the option of contacting the following address to resolve their disputes:

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.

Strassburger Str. 8
77694 Kehl
Kehl, Germany

Website: https://www.verbraucher-schlichter.de

Final provisions

The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. This choice of law shall only apply insofar as the protection afforded by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.

Should individual provisions of these Terms of Use be or become invalid or ineffective in whole or in part, this shall not affect the validity of the remaining provisions.