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Frequently asked questions

1. my customer login is not working - what can I do?

If you have ordered from us before and created a personal customer account, you can use this login (e-mail address) and password (chosen by you personally) to order again and again. The contact details and delivery addresses remain stored in the personal customer account and do not have to be entered again.

If you have forgotten your password, you can use the "Forgot password" function to assign a new password. If this does not work, please send us a short e-mail or give us a call. We will be happy to help.

2 What happens if I am not at home when my parcel is delivered?

There are various possibilities:

  1. The DHL courier leaves the parcel with a neighbor
  2. The DHL courier drops the parcel off at the nearest post shop/post office, where it can be collected in person within approx. 5-7 days
  3. If you have registered for the DHL Packstation service, the courier may deliver to a Packstation.

In any case, you should find a card with the relevant information in your letterbox.

3 Where is my parcel?

After the parcel has been sent, you will receive an email from DHL with the parcel number and a link to the DHL parcel tracking page. This data can be used to track the current location and estimated delivery date at any time. If, contrary to expectations, this does not work, we can of course also provide information at any time. Just give us a call or send us an e-mail.

4. are all the products on offer legal in the EU?

Of course they are! We only sell products that are completely legal in the EU.

5. can I rely on the quality and purity of the products?

Of course. We only sell first-class quality products from manufacturers with whom we have been working closely for many years and whose production processes we regularly inspect ourselves. In addition, all manufacturers are certified according to ISO, HACCP and/or GMP and are strictly controlled by government agencies.

We regularly carry out our own tests ("Trust is good, control is better") on products that COULD be critical in terms of possible contamination in various renowned laboratories (including in Berlin and Hamburg) with which we work closely.

We are also certified according to HACCP and BIO and are regularly inspected by state food inspection authorities.

We also do NOT sell products from manufacturers from Eastern Europe or Asian countries, as we know that they are not as strictly controlled as manufacturers from other countries.

6. do I take out a subscription or have any other recurring obligations?

No. With us, you don't commit to anything, but only order the products you want when you want them. We are a normal online store and NOT a "subscription service". We promise!

7. how do I have to take a product?

This information can be found on our website in the respective detailed product description under "Consumption recommendation". In any case, we recommend that you read our very detailed product information carefully in order to get the best possible benefit from each product.

8. what is the shelf life of the products?

We guarantee a best-before date (BBD) of 6 months for every product (unless a different date is explicitly stated on our website). As we constantly receive fresh goods, the vast majority of products have a shelf life of between 12 and 24 months.

9. how does payment via KLARNA work?

If you want to pay by invoice, payment is processed via KLARNA, one of the largest payment providers for purchase on account in Germany with a first-class, very reputable reputation. The process is very simple. You can find a detailed description here

10. what do I have to do if I want to return goods?

Regardless of whether you want to make use of the statutory 14-day right of withdrawal or our 30-day satisfaction guarantee - please contact us before returning the goods so that we can process them for you free of charge. You can find detailed information under our Satisfaction Guarantee section.

Do you have any further questions?

Then simply send an email to info@feelgood-shop.com or give us a call. Telephone hotline: 0800-678 7997 (free of charge from D, A, CH; Mon-Fri 8.00-16.00).

We are always happy to help.