Cancellation policy & form

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise the right to cancel, you must inform us (Feelgood-Shop B.V., Celsiusweg 25a, 5928 PR Venlo-Netherlands, phone: 0800-678 7997 (free of charge from Germany, Austria, Switzerland), fax: +49-(0)3212-1087757, e-mail: info@feelgood-shop.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, telephone, fax or e-mail). To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Withdrawal form

To exercise your right of withdrawal, you can also use a withdrawal form, which you can download, fill out and then send back to us. Download the withdrawal form here.

To clarify the return formalities, please contact us on the toll-free number 0800-678 7997

or by e-mail info@feelgood-shop.com.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us or to DHL Vertriebsgesellschaft immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We shall bear the costs of returning the goods. The shipping costs after expiry of the withdrawal period are to be borne by you. We charge a flat rate of 2.70 euros. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

The right of withdrawal does not apply to the following contracts:

Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.